Privacy Policy

1. Information We Collect

We may collect the following categories of information when you interact with our website:

• Personal Identification Information: Name, email address, phone number, and company name when voluntarily submitted through our enquiry or contact forms.
• Usage Data: Information about how you navigate our website, including pages viewed, time spent on pages, referring URLs, and clickstream data.
• Technical Data: IP address, browser type and version, operating system, device type, and screen resolution, collected automatically via standard server logs and analytics tools.
• Communications Data: Records of any messages or correspondence submitted via our website forms or sent directly to us by email.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to project enquiries, quote requests, and consultation bookings submitted through our website.
• To improve the usability, content, and performance of our website.
• To communicate with you about our services, including updates, proposals, and follow-up correspondence.
• To analyse website traffic and user behaviour in order to improve our digital presence and marketing effectiveness.
• To comply with applicable legal obligations and to protect our rights or the rights of third parties.
• To detect and prevent fraudulent activity or abuse of our website or services.

3. Cookies and Tracking Technologies

This website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device by your browser.

We may use the following types of cookies:

• Essential Cookies: Necessary for the basic operation of the website. These cannot be disabled without affecting site functionality.
• Analytics Cookies: Used to understand visitor behaviour and improve website performance. These may be set by third-party services such as Google Analytics.
• Preference Cookies: Used to remember user settings and improve browsing experience across sessions.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of this website.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in limited circumstances, including:

• Service Providers: Trusted third-party vendors who assist us in operating our website, running analytics, or delivering services, under strict confidentiality agreements.
• Legal Compliance: When required by applicable law, court order, or governmental authority, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where personal data may be transferred as part of that transaction, with appropriate notice provided to affected individuals.

5. Data Security

We implement reasonable technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls, and periodic security reviews.

While we take data security seriously, no method of internet transmission or electronic storage is entirely secure. We cannot guarantee the absolute security of information transmitted to or stored on our systems.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Once personal information is no longer required, we take reasonable steps to securely delete or anonymise it.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• The right to access and receive a copy of personal data we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal data, subject to applicable legal limitations.
• The right to withdraw consent where we rely on consent as the lawful basis for processing.
• The right to object to processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

8. Third-Party Links

Our website may contain links to external websites operated by third parties. We have no control over the content, privacy practices, or terms of service of those sites and accept no liability for them. We encourage you to review the privacy policy of any external site you visit.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of any such collection, we will take prompt steps to delete the information.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting the revised policy on this page with an updated date. We encourage you to review this policy periodically to remain informed about how we handle your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Alpine Peak Software
Email: